Case Study: Teneo Technologies achieves faster roadside and accident assistance with Vantiq

Teneo Technologies - Customer Case Study

Teneo Technologies partnered with Vantiq to build QuickAssist, a next-generation real-time roadside and accident assistance system for a premier global insurer. Teneo’s challenge was to replace a slow, manual, and stressful accident-claim support process with a faster digital experience that could better coordinate customers, contact center agents, and tow truck providers in real time.

Using Vantiq’s low-code real-time platform, Teneo created an integrated system with real-time data analysis, distributed processing, and automated resource dispatch and billing. The solution reduced average case handling time from about 3 hours to under 1 hour, improved customer satisfaction and confidence, and cut development time from an estimated 6 months to less than 3 months.

Teneo Technologies

Jeffri Shahul Hamid

Founder & Chief Executive Officer