Case Study: Global Insurance and Reinsurance Company achieves 95% faster submissions and $3M+ efficiency gains with ValueMomentum AI automation

Global P/C Insurer Automates Claims & Submission Processes by Building a New Platform Leveraging AI-enabled Technologies

Global Insurance and Reinsurance Company, a leading international P/C reinsurance and insurance group, needed to modernize manually handled claims and new business submission processes that were prone to error and struggling to keep up with growing volumes. To improve efficiency and deliver a better stakeholder experience, the company partnered with ValueMomentum to explore NLP and machine learning-driven automation across its global operations.

ValueMomentum helped the insurer build an AI-enabled automation platform on the Galaxy environment, using a DXC-vended solution along with Microsoft Azure, IBM Watson, IBM API technologies, and Tesseract OCR. The solution automated submission processing, claims correspondence, and FNOL indexing, cutting submission handling time by 95% to as little as 30 seconds, enabling 24/7 processing, increasing data capture from under 10 to 30+ key elements, and delivering more than $3M in efficiency gains plus over $5M in premium growth.