Case Study: Appalachian Underwriters achieves faster policy lifecycle management with ValueMomentum BizDynamics

Appalachian Underwriters Modernizes Policy Lifecycle Management to Deliver a Unified Digital Experience

Appalachian Underwriters, Inc. (AUI), a Tennessee-based MGA serving commercial, personal, specialty, and workers’ compensation markets, wanted to move beyond separate policy acquisition and servicing portals to a unified digital experience for full policy lifecycle management. To support its “Business Made Easy” goal and modernize processes across its divisions, AUI partnered with ValueMomentum and looked for a solution that could integrate with its existing systems and support new products and channels quickly.

ValueMomentum implemented its cloud-native, vendor-agnostic BizDynamics Digital Engagement Platform, along with the iFoundry rating engine, to create a streamlined digital policy lifecycle experience for agents. The results were significant: binding and quoting time dropped by 85% from 35 minutes to less than five, pricing became more competitive, and AUI gained the agility to launch products, enter new states, or add channels in days or even hours instead of weeks or months.

Appalachian Underwriters, Inc.

Paul Kountz

Director of Reliance Risk Solutions