Case Study: Acuity streamlines customer correspondence with ValueMomentum and OpenText Exstream

Acuity Automates Customer Correspondence by Implementing a Modern CCM Platform

Acuity Insurance, a U.S.-based mutual insurer serving consumers and businesses across 28 states, needed to replace outdated legacy document technologies like XICS and Microsoft Word that were driving manual, error-prone form creation and compliance concerns. To centralize forms and support personalized, multi-channel customer communications, Acuity partnered with ValueMomentum to implement the OpenText Exstream CCM platform.

ValueMomentum helped Acuity deploy an enterprise-wide OpenText Exstream solution, integrated with home-grown applications and the existing forms portal, across a 36-month, three-phase project that converted more than 7,000 forms. The results included rationalizing around 28% of total forms, removing 15% as redundant, reducing form maintenance resources by 65%, and saving significant time and effort, including 1,250 business and IT hours in 2017 and projected savings of 9,000 IT hours and 70,000 business user hours by 2022.

Acuity

Jim Glavan

General Manager