Case Study: Leading Motor Insurance Company achieves 50% faster claims processing with ValueMomentum's ICMS

A leading motor insurance carrier reduced turnaround time for claims settlement by 50% and enhanced customer experience by building an end-to-end automated claims management solution

Leading Motor Insurance Company is a top general insurer in India with 4.5 million+ customers and 150 branches. Its legacy motor own-damage (OD) claims process was manual, fragmented across multiple applications, and time-consuming, creating errors and slowing claim settlement. The company partnered with ValueMomentum to modernize the process with an end-to-end claims management solution.

ValueMomentum implemented ICMS (Integrated Claims Management Solution), automating the claim lifecycle from notification to payment with rules-based processing and real-time integration to policy administration, billing, payments, document management, accounting, and external OEM systems. The solution improved visibility, enabled faster FNOL and status updates across web, mobile, and SMS, strengthened fraud detection, and increased stakeholder productivity. Most importantly, ValueMomentum helped cut claims processing turnaround time by 50% while improving agility and scalability for future enhancements.