Case Study: Medanta transforms hospital appointments and patient communication with ValueFirst WhatsApp Conversational AI

Medanta helps 10,000+ patients in a year with ValueFirst WhatsApp AI

Medanta, a multi-super speciality hospital, faced challenges in organizing patient visits and streamlining hospital-patient communication, a problem that became more urgent after the COVID-19 outbreak. The vendor, ValueFirst, implemented a WhatsApp-based solution powered by Conversational AI to address these administrative and patient care hurdles.

The ValueFirst solution used a chatbot to handle video consultation appointments, doctor scheduling, and prescription orders, integrating it into the hospital's existing digital ecosystem. This approach helped over ten thousand patients within a year and led to considerable reductions in operational expenditure from a support perspective.

Medanta