Case Study: Labor Team AG achieves faster, more personalized patient support with Valudio

Labor Team AG cuts call handling time with Valudio

Labor Team AG, a Swiss medical laboratory, faced a significant operational bottleneck as their customer support staff had to manually switch between separate telephony, Electronic Health Record (EHR), and Laboratory Information Systems (LIS) to handle patient calls. This inefficient process, complicated by inquiries in three languages, slowed response times and threatened patient satisfaction during a period of growth. Valudio was engaged to address this challenge.

Valudio implemented a centralized communications dashboard that integrated with Cisco Call Manager and consolidated data from the LIS, Exchange, and other critical systems. This solution provided agents with real-time insights, one-click dialing, and instant access to patient interaction history and lab orders. As a result, Labor Team AG achieved a significant reduction in average call resolution time and enabled more personalized customer service. Valudio delivered this through comprehensive end-to-end services, including requirement engineering, custom software development, and DevOps.

Labor Team AG