Case Study: Westcon accelerates B2B self-service and cuts order processing time with Valtech

Westcon cuts order entry processing time by 60% with Valtech

Westcon, a global B2B distributor in security and networking, faced the challenge of modernizing its traditional sales model in the early 2010s, with less than 10% of sales occurring online. Their goals were to grow e-commerce sales and optimize internal tools to streamline processes like quoting and ordering. Partnering with Valtech, they embarked on a digital transformation using a tech stack that included SAP Hybris (Commerce) and Adobe AEM.

Valtech implemented a self-service focused e-commerce platform to feature Westcon's catalog, real-time inventory, and order management. This solution streamlined internal operations and created a seamless digital business platform for partners. The measurable results included a 60% decrease in order entry processing time, significantly reduced error rates, and cost-to-serve savings nearing 90% for some transactions, fundamentally changing how Westcon conducts business online.

Westcon