Case Study: Transport for Greater Manchester modernises its digital service with Valtech

Transport for Greater Manchester delivers a mobile-first digital service with Valtech in 4-week discovery

Transport for Greater Manchester (TfGM), the public body responsible for coordinating transport services, faced the challenge of an outdated website that was not mobile-optimized and failed to meet user needs. To modernize their digital service, they partnered with Valtech to deliver a new website following the Government Digital Services (GDS) framework.

Valtech implemented a user-centric, co-sourced delivery approach that included extensive research and prototyping to build an accessible, mobile-first digital experience. The solution reused existing data feeds, saving significant costs, and enabled TfGM's staff with new agile delivery skills. Valtech delivered a resilient, cost-efficient service that made travel easier for the people of Greater Manchester.

Transport for Greater Manchester