Case Study: Top Employers Institute creates a single source of truth and streamlines customer experience with Valtech and Salesforce

Top Employers Institute unifies 1,850 certified organisations across 123 countries with Valtech

Top Employers Institute, the global authority on recognizing excellence in people practices, faced the challenge of siloed technologies and complex data systems that hindered their customer experience. To support their growth and integrate disparate systems, they partnered with Valtech to implement a comprehensive Salesforce solution.

Valtech consolidated these systems onto the Salesforce platform, creating a single source of truth. They migrated to Lightning, streamlined sales operations with Sales Cloud, and developed a new Portal and Online Store using Community Cloud. This transformation increased speed and efficiency, reduced manual processes, and provided greater transparency for all platform users, ultimately enriching the participant journey for their global certification program.

Top Employers Institute