Case Study: Sanitas modernizes customer experience with Valtech

Sanitas triples releases and saves CHF 9 million with Valtech

Sanitas, one of Switzerland's largest health insurers, aimed to modernize its customer experience and become the country's first digital end-to-end health insurance company. Their challenge involved transforming customer interactions across all channels and moving away from a slow, monolithic technological setup. They partnered with Valtech to achieve this digital transformation.

Valtech implemented a modernized customer portal and mobile app, shifting Sanitas to an agile microservices architecture. This solution streamlined and automated core processes, enabling faster development and a higher release frequency. The results were impressive: over 400,000 registered users, a CHF 9 million annual reduction in interaction costs, and a tripling of their release frequency. The portal also won three awards for its business impact and user experience.

Sanitas