Case Study: New England Biolabs achieves real-time order processing with Valtech

New England Biolabs cuts order response time from hours to real time with Valtech

New England Biolabs, a recognized world leader in the production of enzymes for molecular biology applications, faced challenges with its cumbersome technology ecosystem. Its original setup, which utilized SAP ERP, Sitecore, and Insite for e-commerce, suffered from poor data integration. This caused significant delays, such as order confirmations taking up to an hour, and created complications for sales and customer service teams. Valtech was engaged to address these issues.

Valtech implemented an end-to-end migration, creating a new tech stack with SAP at its center to ensure real-time data integration. This solution drastically cut order response times, as the ERP and e-commerce systems now communicate immediately. The results freed up employees to focus on higher-level functions and provided a scalable architecture for future growth. Valtech successfully set the foundation for the continuation of New England Biolabs' digital transformation.

New England Biolabs