Case Study: NatWest achieves secure, PSD2-compliant mobile banking with Valtech

NatWest launches PSD2-compliant mobile banking with Valtech in 12 weeks

NatWest partnered with Valtech to revolutionize its mobile banking services for business customers, aiming to solidify its market leadership. The challenge was to quickly develop a new, highly secure mobile app that would radically improve the user experience over the existing web platform and create a more agile culture for continuous improvement.

Valtech developed and launched the Bankline Mobile app, the UK's first PSD2-compliant biometric payment approval solution. This involved replacing card readers with biometric technology for secure high-value payments. The solution was delivered through close collaboration, achieving a beta release in 12 weeks. Results included an 80% reduction in payment approval time, a 4.5-star App Store rating, a 99.8% crash-free rate, and industry awards, while also embedding sustainable agile practices across the bank.

NatWest