Case Study: Department for Transport boosts Blue Badge digital take-up with Valtech

Department for Transport boosts Blue Badge digital take-up from 37% to 57% with Valtech

The Department for Transport (DfT) partnered with Valtech to address major challenges with its legacy Blue Badge digital service. The system, used by millions to apply for parking badges, had low digital adoption and completion rates and was the DfT's most complained-about service. Valtech was tasked with replacing it to improve the user experience and efficiency.

Valtech focused on simplifying the language and process, putting users at the heart of the new solution. This collaboration with the DfT and local authorities led to an award-winning service. Results were rapid, with digital take-up increasing by 54% and completion rates more than doubling. The new service is forecast to save local government £4.75 million in its first year.

Department for Transport