Case Study: ABB Robotics achieves scalable digital commerce and better customer experience with Valtech

ABB Robotics unifies commerce and search with Valtech, driving 150,000+ page visits

ABB Robotics, a leading global robotics company, faced a challenge with fragmented legacy systems that hindered the customer experience. They partnered with Valtech to create a unified, one-stop digital portal, aiming to simplify business interactions and integrate AI-powered search for their technical documentation.

Valtech implemented a scalable digital experience platform using SAP Commerce Cloud and Coveo's AI-driven search. This solution consolidated commerce, customer data, and product information into a single system. Early results from the rollout showed strong engagement with over 150,000 page visits, and the new platform successfully attracted hundreds of customers, nearly half of whom were new to the portal.

ABB Robotics