Case Study: Genpact achieves 3x faster quotes and 750,000 hours saved with Valorx Fusion

Genpact builds quotes 3x faster and saves 750,000 hours with Valorx

Genpact, a major professional services firm, faced significant challenges using Salesforce CPQ for its complex service quoting needs. The native interface couldn't handle hundreds of line items, location-based pricing, or offline work, which prevented them from expanding the tool beyond a small pilot group. To solve this, they turned to Valorx and its Fusion product.

Valorx implemented Fusion to bridge Excel with Salesforce CPQ, allowing users to build quotes in a familiar spreadsheet environment while maintaining all of CPQ's governance and approval rules. This solution enabled Genpact to scale to 600 users, build quotes three times faster, and save an estimated 750,000 hours annually, justifying a full rollout of their CPQ investment.

Genpact