Case Study: Liverpool City Council achieves secure, accessible internal communications and powerful search with Valo Intranet

Valo’s secure Intranet makes internal comms and docs accessible from anywhere

Liverpool City Council in Sydney, Australia — a government organisation of more than 1,000 staff across 17 council sites — struggled with siloed internal communications and an intranet that wasn’t being used. They needed a visually engaging, secure, mobile-friendly platform with powerful search to reach on‑site and remote workers; Valo’s cloud-based Modern Intranet (Valo Intranet) was selected to meet those requirements.

Valo, delivered via partner Nexon Asia Pacific, implemented a branded, cloud-hosted intranet with advanced search, decentralised content creation, strong governance and mobile access, freeing IT and comms teams from content bottlenecks. The result was rapid, organisation-wide adoption — centralised announcements almost eliminated internal emails, staff praised the ease of use and findability, and the intranet proved invaluable for COVID‑19 and crisis communications within months of the February 2020 deployment.

Liverpool City Council

Chris Hook

Communications Officer