Case Study: Finnish savings bank OmaSp achieves improved internal communications, faster content creation and better customer service with Valo Intranet

Investment in Valo’s Easy-to-use Intranet Pays Off With Improved Internal Comms and Customer Service

OmaSp, a Finnish savings bank serving about 140,000 customers with roughly 300 professionals across 32 branches, needed to replace a clunky, older SharePoint intranet so staff could find information quickly in customer-service situations and content creators (10–20 people) could publish faster. After evaluating options, OmaSp chose Valo and its Valo Intranet (introduced by Valo’s Finnish partner Blue Meteorite) to stay within the Microsoft 365/SharePoint ecosystem and meet those usability goals.

Valo implemented Valo Intranet with features like the Valo Toolbox, Mega Menu and improved search, delivering a cloud-based, Microsoft-compatible platform. The result was noticeably quicker, easier content creation, better-structured information, higher employee readership of news and increased engagement, and measurable productivity gains in customer service as staff spend less time searching for critical information—outcomes credited directly to Valo.

OmaSp

Miika Jaako

Online Services Specialist