Case Study: TrialSpark achieves 85% patient engagement with VALiNTRY360 Salesforce clinical trial operations

TrialSpark reaches 85% patient engagement with VALiNTRY360

TrialSpark, a healthcare technology company running clinical trials, needed to handle a rising volume of enrollments and patient support cases without losing sight of any individual. Their challenge was to manage this growth while ensuring cases were routed to the right coordinator, escalations reached clinicians, and patients stayed informed through every milestone of a study. They partnered with VALiNTRY360 for a Salesforce solution.

VALiNTRY360 implemented Salesforce for clinical trial patient operations, combining Service Cloud, Marketing Cloud, and an Experience community. The solution integrated with their telephony platform and internal application to create a unified system. This resulted in 85% patient engagement in the first month of a new trial, a 77% reduction in support ticket resolution time, and saving 20 hours to enroll each new participant.

TrialSpark