Case Study: Telink Semiconductor achieves $10MM in incremental partner pipeline with VALiNTRY360's Salesforce partner portal implementation

Telink Semiconductor builds approximately $10MM in incremental partner pipeline with VALiNTRY360

Telink Semiconductor, a semiconductor manufacturer, faced the challenge of having no visibility into the pipeline being built by its re-sellers and distributors. This left a large share of revenue outside the company's view. Additional challenges included no way for premier customers to submit high-priority support tickets and no connection between support requests and sales data. VALiNTRY360 was engaged to address these issues.

VALiNTRY360 implemented a solution using Salesforce Experience Cloud to create a Partner Community for distributors and a Customer Community for premier accounts, with Service Cloud handling support tickets. This provided a single, connected environment for partners to register deals and for customers to collaborate on cases. The implementation resulted in approximately $10MM in incremental partner pipeline for Telink, along with greatly improved channel visibility and customer support.

Telink Semiconductor