Case Study: Converge Medical Technology achieves end-to-end patient record management with VALiNTRY360's custom Salesforce Health Cloud application

Converge Medical Technology improves nationwide inventory control and boosts patient insight with VALiNTRY360

Converge Medical Technology, a medical device provider, faced the challenge of managing its patient care and commercial operations across six disparate systems, including leads, claims, medical records, device usage, recertification, and inventory. This fragmentation made cross-functional reporting difficult and inefficient. VALiNTRY360 built a custom Salesforce Health Cloud application to create an end-to-end patient record management solution that unified all these areas.

The solution implemented by VALiNTRY360 centered the patient record within a custom Health Cloud application, featuring real-time lead notifications, custom objects for claims tracking, direct patient engagement tools for health coaches, and nationwide inventory audit logs. The results for Converge included improved nationwide inventory control without an ERP, greater insight into leads and revenue, and direct coach-to-patient contact to track progress and support recertification.

Converge Medical Technology