Case Study: BIC Graphic cuts average handle time and boosts pipeline with VALiNTRY360's Salesforce Sales Cloud and Service Cloud implementation

BIC Graphic cuts average handle time by 7 minutes with VALiNTRY360

BIC Graphic, a consumer products company, faced challenges due to the absence of a CRM, resulting in no pipeline insight, siloed data for service teams, and a disjointed customer experience. VALiNTRY360 implemented a Salesforce Sales Cloud and Service Cloud solution to address these issues.

The solution included a Sales Performance System, streamlined workflows, and a full integration with the company's ERP to create a central customer repository. This implementation by VALiNTRY360 reduced average handle time by 7 minutes and increased new pipeline opportunities by more than 27%.

BIC Graphic