Case Study: AthenaPsych boosts first-call scheduling and reduces coding errors with VALiNTRY360's Salesforce Health Cloud EMR replacement

AthenaPsych schedules 80% of patients on the first call with VALiNTRY360

AthenaPsych, a mental health provider in New York State, faced surging demand for its services and needed to scale operations while lowering costs. Their existing EMR system was a constraint, preventing them from efficiently scheduling patients and supporting their hybrid care model. They engaged VALiNTRY360 to build a custom Salesforce Health Cloud EMR replacement to address these challenges.

VALiNTRY360 built a new platform on Salesforce Health Cloud, integrating Scheduler, Shield, and Experience Cloud. The solution featured automated workflows and real-time clinical documentation. This allowed AthenaPsych to schedule 80% of patients on the first call, complete intake for 68% of patients within 7 days, and reduce CPT coding errors by 69% and compliance errors by 75% within the first six months.

AthenaPsych