Case Study: PMU transforms IT support request management with Valiantys and Jira Service Desk

Transforming IT support request management for Europe’s leading betting operator

PMU, Europe’s leading betting operator based in Paris, wanted to improve and standardise IT issue and request tracking across the business as part of a company-wide services management program. To support this, PMU worked with Valiantys and implemented Jira Software and Jira Service Desk.

Valiantys guided the rollout with a strong focus on change management, workshops, and best-practice configuration, helping ensure smooth adoption across PMU’s teams. The new setup gave PMU a centralised view of work in progress, improved reporting and collaboration, and enabled around 60 staff to use agile practices on the strategic “Network Separation” project, while Valiantys also provided managed support and administration.

PMU

Thierry Gourvenec

Application Support Manager