Case Study: PMU transforms IT support request management with Valiantys and Jira Service Management

PMU boosts IT request management with Valiantys and supports 60 users on agile practices

PMU, a major European betting operator based in France, sought to improve and standardize processes within its IT division. To address this challenge, the company selected Atlassian Jira Software and Jira Service Desk as its new service management system and appointed Valiantys to lead the implementation.

Valiantys implemented the new system with a strong emphasis on change management, holding workshops to ensure user adoption. The solution provided a clear, centralized vision of all tasks and is now used by teams across PMU to manage IT change requests. Valiantys also provides a fully managed service for application support and administration, and introduced Agile practices that fostered greater cooperation on a major strategic project.

PMU