Case Study: BforBank improves request management and scalability with Jira and Valiantys

Jira and Valiantys have worked with BforBank from the outset, with a focus on premium-quality applications

BforBank, Crédit Agricole’s online bank, needed a fast, scalable way to manage bugs, incidents, and support requests while maintaining high application quality across its growing digital banking services. Working with Valiantys, the bank adopted Jira Software and Confluence early on because they were easy to implement, intuitive, and ready to use without heavy configuration.

Valiantys helped BforBank build Jira into a central platform for incident management, development, assets, and customer support, with Confluence supporting collaborative project documentation and cross-team coordination. The result was a simple real-time ticketing process that scaled from a 30-person team to a broader, cross-functional operating model, improved traceability from request to production, and enabled ongoing automation and workflow rationalization across Atlassian applications.

BforBank

Anthony Gea

Application Integrator