Case Study: Forterro unifies support and cuts costs with Valiantys and Jira Service Management

Forterro unifies the collaboration of its 5 entities on a common support solution for 8,000 users around the world

Forterro, a group of specialized ERP companies serving industrial SMEs across five countries, needed to streamline and standardize customer support across its entities. With several legacy support systems, different languages, and separate teams, the company turned to Valiantys and Atlassian tools including Jira Service Management, Jira, and Confluence to create a common support solution.

Valiantys helped Forterro consolidate multiple Jira instances, migrate 50,000 tickets and 3,000 customers, and build a multilingual, branded support portal tailored to local entities. The new platform improved collaboration across 5 entities and 300 users, centralized monitoring, and delivered 40% licensing cost savings while giving Forterro a unified operating model with local brand autonomy.

Forterro

Reshma Pendse

Director Service and Support Operations