Case Study: a capital markets powerhouse cuts ITSM costs by 80% with Valiantys and Jira Service Management

Capital Markets Powerhouse cuts ITSM transition to 2 months with Valiantys

A capital markets powerhouse faced pressure to innovate its IT services while managing costs. Their existing ServiceNow ITSM platform was expensive to maintain and lacked the adaptability needed for growth. They selected Valiantys to implement Jira Service Management as their new, modern ITSM solution to replace ServiceNow quickly.

Valiantys executed a highly collaborative, pragmatic migration, compressing an expected 8-month transition into just two months to meet a licensing deadline. They successfully migrated 200,000 tickets, 15,000 assets, and refreshed key ITIL processes. The results, delivered by Valiantys, included an 80% reduction in the three-year total cost of ownership, high user satisfaction, and a scalable platform for future expansion.