Case Study: Prudential scales leadership coaching and development with Valence's Nadia

Prudential 9Xes coaching reach with Valence

Prudential, a major financial services company, sought to scale its leadership coaching program to reach more of its 40,000 employees beyond the 1% who had access to personalized, in-person training. Their challenge was to provide individualized coaching context and value that traditional digital solutions lacked. To address this, they partnered with the vendor Valence to implement its AI coaching product, Nadia.

Valence's solution, Nadia, was embedded into key talent initiatives, providing on-demand, personalized coaching trained on Prudential's specific frameworks. The results were significant, with over 4,800 employees engaging in more than 18,000 coaching conversations, which was a 9x increase in the program's reach. Valence's Nadia enabled Prudential to scale personalized development, leading to a successful pilot with a 91 NPS and an ongoing expansion to an additional 14,000 employees.

Prudential