Case Study: Delta Airlines streamlines performance reviews with Valence’s AI coach Nadia

Delta Airlines boosts performance reviews with Valence, earning 96% manager recommendation

Delta Airlines sought to reduce the administrative burden and improve the consistency of its annual performance review process. To address this challenge, Delta partnered with Valence to pilot its AI coaching product, Nadia, aiming to help managers deliver feedback grounded in the company's unique culture and strategic goals.

Valence implemented its Nadia AI coach, which was trained on Delta’s “Rules of the Road” culture document and “Flight Plan” strategy. The solution dramatically reduced the time managers spent drafting reviews, from days to just an hour, and achieved a 96% manager recommendation rate. Valence's Nadia also ensured goal alignment with company strategy and saw 75% of users return for repeat sessions, leading Delta to expand its use for year-round goal setting and development.

Delta Airlines