Case Study: Delta Air Lines achieves faster, more effective performance reviews with Valence’s AI coach Nadia

Delta Air Lines reduces performance review time by 90% with Valence

Delta Air Lines faced a challenge with its performance management process, which had become a time-consuming administrative burden that was inconsistent and a source of stress for managers. To address this, the airline partnered with Valence to deploy its AI coach, Nadia, aiming to streamline and standardize reviews while better aligning goals with company strategy.

Valence implemented its AI coaching solution by training Nadia on Delta's specific strategic frameworks and cultural values. This provided managers with tailored, on-demand guidance, which reduced the time spent on performance reviews by 90%—from days to about one hour. The solution achieved a 96% manager recommendation rate, a 75% weekly return usage, and helped increase mid-year review participation. Valence's platform also provided Delta with unprecedented workforce intelligence, leading to an expansion of the tool across the enterprise.

Delta Air Lines