Case Study: Costa Coffee achieves stronger store performance with Valence AI coaching

Costa Coffee boosts holiday sales 38% with Valence AI coaching

Costa Coffee, a global coffee roaster with over 4,000 retail stores, sought to support its frontline managers with professional development to improve team performance. The company partnered with vendor Valence to provide its AI coaching service, Nadia, as a tool for managers navigating changes within their teams.

Valence's solution involved implementing its Nadia AI coach, which provided personalized, on-demand guidance to managers. This led to significant measurable impacts, including one store achieving a 38% boost in holiday sales and another increasing its net promoter score by 20% during the same period. Valence's tool saw 70% engagement in its initial pilot, demonstrating its effectiveness in driving both performance and manager satisfaction.

Costa Coffee