Case Study: Wacker Chemie AG achieves next-level digital customer experience with valantic and SAP Commerce Cloud

Wacker Chemie cuts SDS import time from 40,320 to 300 minutes with Valantic

Wacker Chemie AG, a German chemical company, faced the challenge of modernizing its obsolete customer portal and web shop to better meet individual customer needs. To achieve a new and improved digital customer experience, Wacker partnered with vendor valantic to transition its platform using SAP Commerce Cloud.

valantic implemented a comprehensive digital commerce solution, migrating Wacker to SAP Commerce Cloud and stabilizing the system to significantly improve performance. A key measurable result was the optimization of safety data sheet imports, which reduced load time from 40,320 minutes to just 300 minutes. The project delivered a customer-centric platform with features like real-time order status and Track & Trace, greatly enhancing the customer experience.

Wacker Chemie AG