Case Study: V-ZUG improves customer guidance with valantic's AI Assistant

V-ZUG launches AI assistant with Valantic, driving 9,000 chats and 0.6% negative feedback

V-ZUG, Switzerland's leading premium appliance manufacturer, faced the challenge of meeting customer demand for instant, specific product advice online. Their traditional FAQs were unable to answer nuanced questions, which led to abandoned shopping sessions and increased pressure on their support team. To address this, V-ZUG partnered with valantic to implement an AI-powered RAG chatbot for smart product guidance.

valantic developed a solution using Retrieval-Augmented Generation technology integrated with Azure OpenAI. This provided real-time, personalized product consultation by retrieving information from a product database and generating natural language responses. The results were highly successful, with over 9,000 user interactions in nine months and only 0.6% negative feedback. The solution significantly reduced bounce rates, provided 24/7 support with no wait times, and created a more seamless customer journey.

V-ZUG