Case Study: USHEALTH Group boosts call center efficiency with Valantic’s Call Zone

USHEALTH Group grows call center efficiency without adding staff with Valantic

USHEALTH Group, Inc. faced the challenge of replacing an aging scheduling system that could no longer support its growing call center operations. They required a solution to automatically schedule calls to ensure staff efficiency and manage call queues dynamically. The vendor valantic implemented its Call Zone tool to address this need.

valantic's solution was Call Zone, a custom scheduling application designed to adapt to the call center's schedules and automatically arrange both initial calls and follow-ups. This implementation led to heightened efficiency among call center staff and empowered USHEALTH Group to expand its business without the need to hire additional personnel.

USHEALTH Group, Inc