Case Study: Umicore streamlines customer order management with Salesforce Community Cloud and valantic

Umicore delivers a 24/7 mobile-ready customer portal with Valantic

Umicore Precious Metals Canada faced the challenge of meeting the digital expectations of its millennial customers, who demanded a quick, mobile-ready, and user-friendly platform for order taking. To address this, Umicore needed to connect its internal systems and create a streamlined process that could be reused across its global group. They partnered with vendor valantic to implement a solution using Salesforce Community Cloud.

valantic designed and implemented a customer community portal built on Salesforce Community Cloud, integrating it with Umicore's existing SAP and SharePoint systems. This solution allowed customers to easily order products, consult market rates, and view their account balances. The project was delivered successfully using an agile methodology, resulting in an enhanced customer experience and more efficient internal processes for Umicore.

Umicore