Case Study: Salzburg AG improves customer service efficiency with valantic's LEA chatbot

Salzburg AG automates 8,000+ inquiries with Valantic’s LEA chatbot

Salzburg AG, a major energy and infrastructure company in Austria, faced the challenge of making its customer service more efficient to meet increasing digital requirements. To address this, the company partnered with vendor valantic to develop the LEA chatbot, a solution built on the Cognigy platform for conversational AI.

valantic implemented the LEA chatbot to automate routine inquiries, which significantly reduced the number of emails and phone calls. This allowed employees to focus on more complex issues and improved the overall customer experience. The solution processes over 8,000 sample records and handles more than 400 intents, providing considerable efficiency gains for both the company and its customers.

Salzburg AG