Case Study: Rossignol improves customer experience with 24/7 Adobe Commerce support from valantic

Rossignol improves Adobe Commerce support response time to 7.2 minutes with Valantic

Rossignol, a major winter sports brand, faced challenges with its online customer experience due to an outdated Adobe Commerce platform that limited its ability to provide 24/7 availability. Seeking to enhance its digital presence, Rossignol partnered with vendor valantic for support.

valantic implemented a 24/7 Adobe Commerce support solution using a multi-team approach for proactive monitoring and rapid issue mitigation. This resulted in an improved customer experience, with valantic achieving an impressive average response time of 7.2 minutes and resolving critical issues within 1.7 hours on average.

Rossignol