Case Study: PUMA achieves real-time e-commerce issue detection with valantic CX Monitoring

Puma cuts issue detection to 15 minutes with Valantic

The global sports brand PUMA faced a challenge in monitoring its extensive e-commerce operations. Their existing system could only detect if sites were up or down, but critical issues like unresponsive inventory systems or declined payments were going unnoticed, leading to significant lost sales opportunities. To address this, PUMA partnered with vendor valantic to implement its CX Monitoring solution integrated with Splunk Cloud.

The solution implemented by valantic seamlessly channeled data from PUMA's Salesforce Commerce Cloud into Splunk, providing insightful dashboards and proactive alerts. This allowed PUMA to drastically reduce its average issue detection time from hours to just 15 minutes, preventing substantial revenue losses and safeguarding brand trust. As a result of working with valantic, PUMA ensured seamless online sales and delivered an exceptional customer experience.

Puma