Case Study: North Sea Port improves harbor stakeholder management with Valantic and Microsoft Dynamics 365

North Sea Port reduces duplicate contacts and streamlines stakeholder management with Valantic

North Sea Port, a harbor authority in Belgium, faced significant challenges with data quality in its CRM system, including widespread duplication of contact and organization records. This poor data integrity hampered usability and impacted the extraction of reliable information. To address this, they partnered with vendor valantic to implement a solution using Microsoft Dynamics 365.

valantic implemented Microsoft Dynamics 365 with a centralized validation mechanism and integrated authentic sources like KBO and CRAB to ensure data accuracy. They also established the OSLO model to manage unique records, eliminating duplicates. As a result, North Sea Port achieved a major improvement in data quality, which significantly reduced the time spent on data registration and maintenance for its staff.

North Sea Port