Case Study: MCM Worldwide achieves better checkout, payment visibility, and AI search performance with valantic

MCM Worldwide cuts failed orders by 30% with Valantic

The luxury brand MCM Worldwide faced challenges in providing a seamless online shopping experience, including a significant number of failed orders and a lack of insight into customer payment preferences. To address this, they partnered with vendor valantic, which utilized its expertise on the Salesforce Commerce Cloud platform.

valantic implemented several solutions, including proprietary CX monitoring to improve the checkout process, a tool for real-time payment instrument visibility, and an AI-powered search using Salesforce's Einstein. These efforts resulted in a 30% reduction in failed orders, 100% increase in payment instrument visibility, and an 80% surge in total orders originating from search, significantly enhancing the customer experience and driving sales.

MCM Worldwide