Case Study: Lavazza boosts customer service efficiency with valantic

Lavazza boosts order automation to over 60% with valantic

The customer, Lavazza, a major international coffee company, aimed to double its sales but found its existing customer service processes were unstructured and lacked transparency for such growth. They partnered with the vendor valantic to optimize these processes and increase efficiency.

valantic implemented a solution that automated and streamlined order processing, including establishing EDI connections. This increased the automation rate from under 20% to over 60% within a year. The optimization reduced Lavazza's operational expenses by more than 50% and freed up capacity to support its targeted growth.

Lavazza