Case Study: Fidelidade accelerates digital transformation in insurance with valantic and OutSystems

Fidelidade processes 30,000+ self-inspections in under 1 year with Valantic

Fidelidade, a leading Portuguese insurance company, faced the challenge of modernizing its traditional operations to meet evolving customer expectations. The insurer needed to shift to innovative, customer-centric approaches while balancing its rich heritage. To tackle this, Fidelidade partnered with vendor valantic, leveraging their low-code expertise and the OutSystems platform.

valantic implemented the AutoDigital solution, which provides a seamless and personalized car insurance experience. This streamlined claims processing and enabled personalized insurance products. The results were significant, including over 30,000 self-inspections conducted in less than a year and an average time of just 15 minutes to complete each one. The application was highly rated by users, receiving a 4.2 out of 5 score.

Fidelidade