Case Study: Fenix Outdoor AB boosts support efficiency and employee satisfaction with valantic

Fenix Outdoor AB cuts support costs by 50% with valantic

Fenix Outdoor AB, a renowned international group of outdoor companies, faced a significant challenge as rapid expansion grew its workforce from 200 to 2,500 employees. Their existing support system became inadequate for this new scale and complexity, leading to inefficiencies as employees spent valuable time handling support tasks. To streamline operations and improve support quality, they partnered with valantic to implement a comprehensive service desk solution.

valantic provided an incremental support solution, beginning with Level 1 support for a single eCommerce platform and expanding to 24/7 monitoring and support for all employees. The solution included advanced ticketing technology and Quality of Service dashboards. This partnership with valantic led to a 50% reduction in support operational costs and achieved more effective retail support performance, data-based decision-making, and increased employee satisfaction.

Fenix Outdoor AB