Case Study: District09 enhances public sector case management with Microsoft Dynamics 365 and Valantic

District09 centralizes citizen cases with Valantic for faster follow-up and better tracking of incoming reports

District09, the ICT service provider for the Belgian cities of Ghent and Antwerp, faced the challenge of managing citizen cases efficiently. They needed a centralized system to handle incoming reports and ensure their smooth processing. To address this, they worked with vendor valantic to implement a Microsoft Dynamics 365 solution.

valantic delivered a dynamic case management system that streamlined workflows. The solution included features like a centralized dashboard, a knowledge base, and automated communication tools. This provided District09 with a clear overview of all cases, enabling better tracking and faster resolution of citizen reports, which enhanced public sector operational excellence.

District09