Case Study: City of Oakland modernizes civic engagement with valantic and OutSystems

City of Oakland delivers CPRA app in 16 weeks with Valantic

The City of Oakland sought to modernize its civic services and improve resident engagement, but its outdated, manual processes were a significant deterrent. An internal team struggled with inefficient legacy systems, and a critical need existed to replace the application for managing complaints against police officers. The city partnered with vendor valantic to address this challenge using the OutSystems low-code platform.

valantic developed two solutions: the CPRA app for reporting and tracking complaints and the OAKAPPS portal for housing all city services. The CPRA application was delivered in just 16 weeks, saving an estimated 32 weeks of development time. This provided residents with unprecedented online access and transparency while giving city staff a centralized case management system. valantic's solution empowered the City of Oakland's digital transformation and resident-centric service goals.

City of Oakland