Case Study: Biocartis streamlines sales and service operations with valantic’s Salesforce CRM solution

Biocartis goes live with Salesforce CRM in April 2019 with valantic

Biocartis, a company in the molecular diagnostics area, faced challenges with scattered sales activities and inefficient service operations. Their sales data was stored in different places, and their service team needed to handle cases faster and improve the management of on-site interventions. They partnered with valantic to find an integrated CRM solution to streamline their workflow.

valantic designed and implemented an all-round Salesforce solution integrating Sales Cloud, CPQ, Service Cloud, and Field Service Cloud. This provided a unified platform for all sales activities and gave the service team a complete view of customer interactions, enabling faster response times. According to the Sales Director, valantic developed a strong solution that fit their specific needs, with the CPQ module being particularly appreciated by the commercial team for streamlining the quoting process.

Biocartis