Case Study: InterCare Psychiatric Services improves practice productivity with Valant

Process Improvement for a Large Practice

InterCare Psychiatric Services, a large behavioral health practice, faced significant inefficiencies due to an inadequate electronic health record (EHR) system. Their previous solution was essentially an electronic filing cabinet for paper records, which offered no workflow improvements, made reporting cumbersome, and caused them to lose track of billing and aging insurance claims. This challenge prompted them to seek a new vendor and they implemented the Valant EHR platform.

By adopting Valant's behavioral health-specific EHR, InterCare was able to completely re-engineer its clinical and administrative processes, eliminating old manual workarounds. The Valant solution linked all practice operations into a single streamlined system, which dramatically improved productivity. The measurable results included a 92% clean claims rate with claims under 30 days old, an increase in patient volume without adding staff, and a noticeable reduction in work stress. An entire file storage room was also converted into new space for employees.

InterCare Psychiatric Services

Kristin Seitanakis

Chief Operating Officer