Case Study: Central Coast Behavioral Health streamlines multi-state behavioral health growth with Valant

Central Coast Behavioral Health supports 80% virtual care with Valant

Central Coast Behavioral Health faced the challenge of scaling its multi-state behavioral health practice without overwhelming staff or disrupting patient care, especially when needing to rapidly pivot to virtual services during the COVID-19 pandemic. They turned to the vendor Valant and its specialized behavioral health EHR to serve as the central platform for their clinical and operational workflows.

The solution involved using Valant to enable a swift transition to telehealth and to support optimized workflows, including dedicated medical assistant roles and a 24/7 offshore operations team trained on the Valant system. This allowed the practice to maintain stable patient care during rapid growth and change, significantly improving communication continuity and operational capacity. The strategic use of Valant's tools helped reduce patient intake friction and prevented appointment abandonment, ensuring supportive and uninterrupted care.