Case Study: Union Square Practice achieves scalable, patient-first growth with Valant

Union Square Practice boosts patient conversion to 50% with Valant

Union Square Practice, a mental health practice co-founded by Dr. Michael Dulchin and Dr. Jonathan Fader, faced significant challenges scaling their operations while preserving their unique patient-first culture. Their rapid growth across multiple states led to operational strain from disjointed workflows and put their close-knit community ethos at risk. To address this, they sought a specialized EHR solution from vendor Valant that could support their behavioral health-specific needs.

By implementing Valant's EHR tools, Union Square Practice gained workflows designed for behavioral health, which empowered their clinicians and streamlined intake processes. This solution from Valant directly supported their growth, resulting in a remarkable 50% patient conversion rate and very low clinician turnover, with staff staying an average of over seven years. The practice successfully expanded its services and geographic reach while maintaining its core cultural values.